Terms of Use, Sales, and Delivery

Kärävä Oy
Jasperintie 297 33960 Pirkkala
1. General

1.1These terms and conditions for use, sale, and delivery (also referred to as the ”Terms”) apply to Kärävä Oy (also referred to as ”Kärävä” or ”Seller”) online store (also referred to as ”Online Store”).

1.2By accepting these terms, you gain access to using the online store. If you do not accept the terms, you cannot place orders on the online store.

1.3These terms apply to the agreement between the seller and the customer regarding the order and delivery of the solutions provided by the seller (referred to as ”Product”), unless otherwise agreed in writing. In these terms, the term ”Buyer” refers to the customer who has ordered the products and services specified more precisely in the offer.

2. Registering

2.1Companies have the option to submit a membership application through the online store.

2.2Submitting a membership application does not automatically grant access rights. The company understands that approval of the membership application is a prerequisite for activating the user account.

2.3The main user as the user account administrator is the primary user (Admin). The main user has the right to define other users with different statuses, such as Senior Buyer and Junior Buyer.

3. User Responsibility

3.1The user agrees to comply with these terms and to use the online store in accordance with the terms, as well as with the law and good practices.

3.2The user commits to providing truthful information about themselves.

3.3The user accepts the terms and conditions related to orders.

4. Seller Responsibility

4.1The seller is responsible for all content presented on the online store and for ensuring that the content complies with Finnish laws.

4.2The seller reserves the right to modify, update, and correct the content and/or rules of the online store without prior notice to users. The seller does not guarantee that the online store or any content therein will always be available or uninterrupted.

4.3The seller is not responsible for incorrect information about the seller presented by external services or companies.

4.4The seller may refuse membership or cancel an order if necessary. Incidents of misconduct are always reported to the authorities.

5. Offer

5.1The seller may provide the buyer with a preliminary written price estimate based on this inquiry. If the buyer wants a final offer based on this, they request one from the seller.

5.2The seller's written offer is binding for 14 days from its date unless otherwise stated in the offer.

6. Agreement

6.1A binding agreement is formed when the buyer places their order through the online store. The buyer automatically receives an order confirmation showing the products ordered. It is the buyer's responsibility to ensure that the order confirmation matches their order.

7. Delivery

7.1Delivery options include product delivery to the buyer or pickup from the seller's premises.

7.2Unless otherwise agreed, delivery covers delivering the product to the agreed delivery location.

7.3Unless otherwise agreed, the seller arranges transportation of the products at the buyer's expense.

7.4The seller has the right to use subcontractors to fulfill their contractual obligations. The seller is responsible for the actions or omissions of their subcontractors as their own.

8. Prices and Payment

8.1The prices in the online store do not include indirect taxes and fees (VAT 0%). VAT (24%) is added to the purchase price at the billing stage, and the VAT breakdown is shown in the shopping cart and invoice.

8.2The payment method in the online store is invoice.

8.3Late payment interest on overdue payments is determined according to the applicable Interest Act (1982/633). The seller may charge fees for payment reminders according to their service price list. The seller may also charge reasonable debt collection costs and transfer their claims to a third-party for debt collection.

9. Delay

9.1The estimated delivery schedule for products is provided during the order process in the online store. If the seller cannot deliver the products within the agreed timeframe, they inform the buyer as soon as possible. When notifying about a delay, the seller tries to provide a new estimated delivery date as soon as possible.

9.2The buyer is entitled to compensation for damages suffered due to the seller's delay, except if the delay is due to an obstacle beyond the seller's control, which the seller could not reasonably have taken into account at the time of contract formation and which the seller could not reasonably have avoided or overcome.

9.3If the buyer cannot accept the products at the agreed time, they must inform the seller without delay and agree on a new timeframe. If, due to reasons attributable to the buyer, the seller cannot deliver the products at the agreed time, the seller has the right to charge the buyer for the immediate costs incurred.

10. Defects

10.1The seller is liable for damages caused by defects in the products at the time of delivery, in accordance with mandatory Finnish laws and these terms.

10.2To claim a defect, the buyer must notify the seller of the defect without delay. When reporting a defect, the buyer must describe how the defect manifests.

10.3The seller has the primary right to either rectify the defect or supply a defect-free product in place of the defective one within a reasonable time after the buyer notified the seller of the defect.

11. Termination of Contract

11.1The buyer may terminate the contract due to the seller's delay if the breach of contract is substantial.

11.2The seller may terminate the contract before delivering the product due to the buyer's delayed payment if the breach of contract is substantial.

11.3If the delivery of the product is unreasonably delayed due to reasons attributable to the buyer, the seller has the right to terminate the contract.

12. Limitation of Liability

12.1The seller is not liable for damages to the buyer beyond what the buyer is entitled to under mandatory legislation. The seller is not responsible for indirect, consequential, or similar damages suffered by the buyer.

13. Applicable Law and Disputes

13.1The agreement is governed by Finnish law without regard to any provision or principle of law that might lead to the application of the legislation of another country.

13.2Disputes arising from the agreement are resolved in the District Court of Pirkanmaa unless otherwise agreed

14. Intellectual Property Rights

14.1The visual and textual materials presented in the online store (product images, texts, videos, logos) are the property of Kärävä and/or Kärävä's partners. Unauthorized use or copying of copyrighted visual and textual materials is prohibited.

15. Processing of Personal Data

15.1Kärävä ensures proper processing and storage of customer data. You can read about the processing of personal data in our privacy policy.

16. Credit Information

16.1The seller may check the buyer's credit information. Based on a default in the buyer's credit information, the seller has the right to terminate the contract.